Hi Spacers!
As the title says - Late Pledges for Enormity are now officially OPEN! You can now secure your copy, choose your pledge level, and grab any add-ons you want - everything directly on our very own pledge manager platform: GameFlight.
Whether you backed the project on Kickstarter or you’re just joining the adventure now - welcome! We’re incredibly excited to have more of you on The Shepherd!
Mini-FAQ
We’ve collected a handful of the most common questions we've seen pop up over the past few days. If your question wasn’t included below, feel free to drop it in the comments or come chat with us on our official Discord server.
1. How do I choose split payments?
Currently, we support split payments via Klarna. When finalizing your order, Klarna should be available in Stripe payment gate as one of the payment methods. All terms and conditions are available directly at Klarna’s website.
Unfortunately, Klarna is not available to backers from every country - it’s partially because of Stripe’s merchant restrictions for companies based in Poland, partially because of the EU regulations (SCA) that lock out some countries from Klarna payments. At the moment, Klarna is the only available split payment method.
2. What about split payments for backers that cannot use Klarna?
We hear you! We're currently working on our in-house solution for split payments to solve the issue with Klarna’s availability and add more flexibility to the installment process. We’ll keep you up to date with our development progress - as soon as we have new information to share, we’ll post it in one of our campaign updates.
3. Is there a Grace Period?
Yes! As mentioned in our previous update, the Grace Period has been extended for another two weeks, starting today with the launch of Late Pledge.
For those of you, who have never heard of Grace Period before: it’s a tradition for ITU’s crowdfunding campaign: it's a chance to finalize your pledge, make changes to your order, or join in - for the same price as during the Kickstarter campaign.
IMPORTANT: Once the Grace Period ends, the prices in the pledge manager will rise! Don’t miss out on an opportunity to lock in the best deal!
4. I can’t edit my order! What’s going on?
Don’t worry - we’ve got you! Just write to us at [email protected], and we’ll help you out.
5. I’m a Kickstarter backer but didn’t get my activation email!
If you haven’t received your activation link yet, please email us and we’ll sort it out for you. Alternatively, you can try using the “forgot password” option on our GameFlight login page, but make sure you use the same email address connected to your Kickstarter account - that’s how we match pledges to users.
6. Split and single-wave shipping was mentioned during the campaign - what happened to that?
As we mentioned in one of our update’s, split shipping was originally planned because Stretch Goals were going to be sent in a separate wave. However, since development is progressing smoothly, Core Boxes and Stretch Goals will now ship together in Wave 1.
Wave 2 will still happen - it includes expansions and content that’s still in development. Shipping costs for Wave 2 will be charged later, closer to its fulfillment, so you'll get the most accurate pricing possible.
7. And how can I get in touch with you?
If you need any help with your pledge, address, or anything else:
- Contact us at [email protected]
- Use the contact form at gameflight.com/help
- Or come hang out at our official Discord server - we’re there and happy to assist!
8. Will I receive my game at the same time as Kickstarter backers if I Late Pledge?
Absolutely! Late Pledgers are included in the same fulfillment waves. As long as your pledge is completed on time, you’ll get your copy alongside everyone else.
Once again - welcome (or welcome back) to Enormity. We’re really grateful for your continued support, your excitement, and your trust. Take care, Spacers!
